MekongNet is the best leading Internet Service Provider (ISP) in Cambodia. Founded in 2006, MekongNet is licensed to provision Internet Service Providers (ISP), Internet Exchange Provider (IXP) and Internet Data Exchange Center (IDX) granted by Ministry of Post and Telecommunication of Cambodia. We currently offer customers IPLC/DPLC/VPN, Cloud Services, Data Center, Media Services, Managed Services, Wholesales, and ICT Solutions. More importantly, MekongNet’s ability is to provide wide choices of 24/7 high speed Wireless and Optical Fiber last-mile technology internet access to residential and corporate customers nationwide.

•    Bachelor Degree/High Diploma in Business Administration or other related field
•    At least 1 year experience in customer service
•    Ability to articulate and simplify customer issues and solution
•    Good spoken and written Khmer/English, Chinese or Vietnam is a plus
•    Be computer literate especially in Microsoft Office

•    Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
•    Escalate customer’s queries and complaints to Customer Service Supervisor in case s/he cannot deal with them
•    Document and track customer issues, complaint and queries on given reporting system
•    Prepare and send daily/weekly/monthly report to Customer Service Supervisor

We are offering a benefits packages and better salary, attractive long-term career prospects with friendly and good working environments.

Interested candidates are requested to submit a cover letter with CV and recent photo (4 x 6) and salary expectation to HR Department at AnAnA Building or via email with caption subject positions above.  Early applications will be prioritized.

Head Office of AnAnA Building: # 95, 3rd Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh, Cambodia

Tel:            081 831 516 / 061 226 648
E-mail:     career@mekongnet.com.kh